1. Overview
This Privacy Policy explains how VivoProof collects, uses, and protects information submitted through our website, Proof Planner, intake forms, email links, and related study-request workflows.
2. Information we collect
We may collect information you choose to provide, including:
- Name, work email, phone number, organization, and role.
- Compound names, study objectives, model assumptions, endpoints, timeline, and deliverable requirements.
- Research-use attestations and qualification details.
- Documents or context you later provide for feasibility review, such as COA, SDS, material quantity, or logistics notes.
Hosting and security providers may also process technical information such as IP address, browser type, device details, referring pages, timestamps, and basic server logs.
3. How we use information
We use information to:
- Prepare and respond to study requests.
- Evaluate research-use fit.
- Route feasibility questions to appropriate operations or technical review.
- Improve the Proof Planner, study pages, intake process, and site performance.
- Maintain security, prevent misuse, and comply with applicable obligations.
4. Sharing
We may share relevant request details with laboratories, consultants, logistics providers, analysis vendors, hosting providers, and professional advisors when needed for feasibility review, study coordination, security, or compliance. We do not sell personal information.
5. Sensitive research information
Do not submit confidential, proprietary, export-controlled, regulated, or unpublished information unless you are authorized to share it and the information is necessary for feasibility review. Separate confidentiality or services agreements may apply before detailed study work begins.
6. Cookies and analytics
The site can function without account cookies. Hosting providers may use technical logs for security and delivery. We may use analytics tools, including PostHog when configured, to understand page views, referral sources, clicks, and Proof Planner funnel events. Analytics events should not include payment card details, study-document contents, or confidential compound dossiers.
7. Retention
We keep study-request and review information for as long as reasonably needed to evaluate requests, manage customer communications, maintain business records, improve services, and address legal, tax, compliance, or security needs.
8. Security
We use reasonable administrative, technical, and organizational safeguards appropriate for an early-stage research intake service. No website, email workflow, or internet transmission is guaranteed to be fully secure.
9. Your choices
You may ask us to update, correct, or delete contact information where legally and operationally feasible. We may need to retain some records for legitimate business, legal, security, or compliance reasons.
10. Contact
Privacy questions can be sent to quotes@invivoapi.com.